The City of Concord is now offering residents a new tool called Concord Connect that makes it easy to submit non-emergency requests for service. With this new tool, residents can submit, track and view nearby service requests through their smartphones as well as online.

The Concord Connect mobile app, which is available in the Apple iTunes app store and the Android Google Play store, is full of features allowing citizens to report such things as potholes, illegal dumping, abandoned vehicles, graffiti, malfunctioning streetlights or signals, and other neighborhood issues. The reports are sent directly to the appropriate City department. Residents can see a map of all requests and the status of each one.

The new mobile app is an improvement over the City’s former Civic Hero app. It includes information about City facilities, access to the City website and a link called “City News” to access the latest news releases sent out by the City.

Requests can also be submitted online at For more information, call the City’s information line at (925) 671-CITY or email